Frequently Asked Questions

Which kind of images can be uploaded?
Images can be uploaded in jpeg, jpg, pdf and psd file formats. The bigger the image size the better quality print, ideally a minimum of 300KB – 1MB or 200dpi, no file is too big! We will notify you if the image quality is questionable.

How do I take a photo?
Any digital camera or iphone/smartphone photo will be suitable. As long as it is good quality and uploaded as a large file. Anything over 200 KB is best – no size is too big.
Some tips:
Make sure camera is square onto the picture.
Take your photo in good light, without a flash and no shadows or reflections.

This sounds *great*. How can my school or nursery join the Schools Programme?
Drop us an email at info@mini-artists.com

How are the products distributed at the school?
Making sure each Artist gets their own masterpiece is super simple. Orders are delivered in boxes marked with the relevant grade, year, or classroom. Each individual order is separately packed in see-through bag making it easy for students to carry home (and show off, of course).

Why is the artist identification on the Mini Artists Envelope and the back of the art paper so important?
We need accurate and legible information so we credit the artists with their name and age. The artist’s first and last name must on the Mini Artists Envelope and it must match the information on the back of the art paper. Otherwise, everything will get mixed up and we won’t be able to produce the order. We absolutely don’t want any disappointed children.

Does the artwork need to be created at school?
No, if the parents would like to replace the artwork sent from school in the Mini Artists Envelope with another drawing they can do so, as long as the drawing is done on an white paper.

Can parents place an order with more than one artwork?
Yes! To keep things organised, each artwork should be placed in a separate Mini Artists Envelope. Parents can request extra forms and envelopes from the school or nursery, or place the order through the website www.mini-artists.com.

Can siblings or staff participate?
Of course! We want everyone to get involved. Staff or parents can request additional artwork paper and Order Form Envelopes from the school or nursery and submit their order along with the others, or place the order through the website www.mini-artists.com. Ensure one Order Form Envelope is used for each piece of artwork.

Do I get the original artwork back?
We’re afraid not. We do not return artwork sheets as a matter of course. However if you want your child’s artwork returning, please send us an email and we’ll send it back to you. We only keep unordered artwork until the 31st of December of the same year. The artwork can be viewed in our online gallery though!

How do I contact your Customer Service Department?
Call: +598.98.966.331 or email: info@mini-artists.com
Please allow us 24 hours to return your call or email (things can get very busy!) Please have your child’s full name, school, and grade available.

What should I do if I lose my child’s order form?
No problem. Your school/nursery will have extras.

How long will my order take to arrive?
We do our best to make sure you receive your items as soon as possible.

If the order is to be delivered to Montevideo or the east coast of the country it will arrive within 3 working days from the time the order is placed. If the order is to be delivered to other parts of the country it will be delivered within 5 days from the time the order is placed.

When ordering multiple products as part of the same order, Mini Artists will dispatch all products on the same day as part of the same delivery.

I missed the school’s deadline date to order
You can email us at info@mini-artists.com and we will try our best to assist. Alternatively you can place an order online through our website.

What shall I do if I’m not happy with my order?
We try to make sure that every product on www.mini-artists.com is shown accurately and that prices are correct. However, occasionally there may be small variations in colour, typefaces and layout.
Your satisfaction is our main priority. If you are not happy with your order please contact our customer services to resolve this at info@mini-artists.com

What happens if a parent is not happy with their order?
We’re sorry to hear that! We do whatever we can to correct any mistakes. Just make sure they are reported within 14 days of receiving the order. Please ask the parent to return the product to your school’s programme coordinator along with an explanation. You can also email us at info@mini-artists.com.